If the flashlight does not turn on with fresh batteries installed, perform the "paper clip test" as follows: you'd be better off shooting off a flare. If you are looking for high quality fire protection, then please get in contact with us. SureFireDMS is designed for maximum performance and value, offering a free version! More. Can rechargeable LFP 123A batteries be used in incandescent (non-LED) illumination tools? Live Training Calendar. If I use non-SureFire brand batteries will my warranty be voided? Please note: all other SureFire Ag phone numbers have now been disabled. Companies are selected automatically by the algorithm. Refer to the question below, "What parts of my headlamp need to be maintained? My LED flashlight flickers when I turn it on — what's wrong? Phone: (276) 477-5249. SureFire is without a doubt one of those companies, and in my case they went above and beyond for Joe Consumer. 2. I then carried it for several years all over the world until it … Address: 8619 Westwood Center Dr., Suite 150 Vienna, VA 22182. At this point, please call SureFire at 1-800-828-8809 and ask for Customer Service. Print; Page 1 of 2 1 2 Next > Feb 6, 2011 #1 . Clean flat surface at end of threaded section and corresponding area inside the tailcap to ensure positive electrical contact between tailcap, head, and body. Replace the batteries. Community Join the conversation Solutions Marketing Sales Executive Compliance Technology Individual Focused Team Enterprise. 11 Surefire Customer Experience Beliefs. Surefire Support. If you have any questions about your illumination tool, call SureFire Customer Support at. This serves as a warning while still leaving you with usable light. Many counterfeit or inferior lithium batteries don't have the power output characteristics or built-in fault (short-circuit) protection that SureFire batteries have. The SureFire Electronics main office phone number is as follows: 785-626-9326. However, the runtime of your illumination tool may be reduced. I had this mounted on my Daniel Defense M4V11. If the flashlight does not turn on after cleaning the threads, it may be the tailcap switch, although failures of our simple "tactical" switches are extremely rare. SureFire is a well-known hunting store which competes against other hunting stores like Cheaper Than Dirt, Midway USA and iTarget. If the head of your illumination tool cannot be unscrewed with moderate hands-only effort, then it is not meant to be removed. Clean threads of battery compartment and cap using cloth, paper towel, or similar absorbent material. Loading. Your subscription is valuable to our channel. If the headlamp still does not turn on using the paper clip test with fresh batteries installed, the problem may be dirty or greasy battery compartment and cap threads. This can cause poor performance or even be dangerous to you and your SureFire illumination tools. Buy SureFire brand batteries from www.surefire.com, or from an authorized SureFire dealer. By design,when the batteries are nearly depleted the headlamp will blink or flicker and the headlamp will only run at the low-output level. 1.0 out of 5 stars Great light - Surefire Customer Service no longer acceptable. Location for Tech Support and Will Calls: 17680 Newhope Street, Suite B Fountain Valley, CA 92708 Resources Nothing. Email: info@surefirelocal.com. Customers cannot observe our intentions. It was also pretty torn up but still worked. The Warranty term begins on date of installation or 10 days after the original purchase date whichever is earlier. They must be inserted into an included battery magazine, which is then inserted into the flashlight. Cylinder Head: As used in this warranty refers to the remanufactured cylinder head including those parts and accessories as supplied by SUREFIRE. Surefire Headquarters: SureFire, LLC 18300 Mount Baldy Circle Fountain Valley, CA. Prior to the mortgage industry i was in the tech industry. Rights Reserved, You Are About to Contact PissedConsumer.com, http://www.surefireengines.com/warranty.html, http://www.surefireengines.com/surefire_privacy_notice.html, Compare Surefire Engines vs Procomp Electronics, Compare Surefire Engines vs GEX International. … Categories. Then unscrew the tailcap until the light will not turn on when you press the tailcap switch, or when you wiggle the tailcap from side to side. You can contact the customer service representative of Surefire Engines calling Surefire Engines's helpline phone numbers. Surefire Engines is ranked 75 out of 962 in Equipment category. Can I put a charged LFP 123A battery and a depleted LFP 123A battery together into an illumination tool? What parts of my headlamp need to be maintained? If the WeaponLight still does not turn on with fresh batteries installed, the problem may be dirty or greasy battery compartment threads. Using a metal object such as a paper clip or key, simultaneously touch the flat center of the exposed battery terminal and the rear metal rim of the battery compartment. 2. At this point, please call SureFire at. My LED flashlight does not turn on — what's wrong? trdvet. The light is red when the battery (or batteries) is taking a charge. “With newer communications channels such as social, mobile, web … Mailing Address: 1102 W North Carrier Parkway Suite 100. At this point, please call SureFire at. No! Find helpful customer reviews and review ratings for SureFire M600 Dual Fuel Scout Light with Z68 Switch and Thumbscrew Mount, Black (M600DF-BK) at Amazon.com. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. NOTE: The headlamp's output control knob must be turned to any ON position for the test to work. ", paying attention to the information on cleaning. No! If the WeaponLight does not turn on after cleaning the threads, it may be the switch, although failures are extremely rare. 1. Skip to content. Contact Surefire Engines Customer Service . SureFire M600DF Scout 1500 Lumen Tactical Weaponlight with Micro USB Rechargeable 18650 Battery, 4 Extra CR123A Batteries and Lightjunction Battery Case 4.8 out of 5 stars 64 $299.00 $ 299 . SureFire's customer service and warranty program get an A+ from me. Website: www.surefireengines.com . Read honest and unbiased product reviews from our users. I bought a Surefire x300 weaponlight in 09 for my 1911 that has a Dawson rail. You can contact the customer service representative of Surefire Engines calling Surefire Engines's helpline phone numbers. The algorithm is subject to change in future. Are disposable 123A batteries rechargeable? My dual-output flashlight only works at the low-output setting — what's wrong? does not support this feature. SUREFIRE ENGINES warrants to the original purchaser that each remanufactured engine sold by AutoZone shall be free of defects in material and workmanship under normal use and with periodical maintenance as set forth by the original manufacturer subject to the following terms and conditions. Can I put an old rechargeable LFP 123A battery and new rechargeble LFP 123A battery together into an illumination tool? Sign up for exclusive deals, news, and more. Some are almost completely made in the USA, but have imported components. We recommend fully charging all cells before placing them into an illumination tool. I’m a big fan of Fenix (and a number of other brands) but good luck trying to reach someone in customer support. No. Joined: Oct 2, 2004. Hours: 8:30 am – … With the new batteries still in the light, unscrew and remove the tailcap. Many SureFire products are completely made in the USA. They all failed to adpat to staying current or provide expected customer service. 0345 601 4110- … 95% of non-working SureFire lights are due to dead or reversed batteries. Shelf life is several years when the batteries are stored away from high temperature conditions, but they should be recharged after 2 years of sitting idle. United States. ", paying attention to the information on cleaning. The battery magazine is designed so that it does not allow an electrical connection with the charger when the latter is plugged into the flashlight. First install fresh batteries, positive-end forward. How do I get the batteries out of my Executive Series or my E1B or my EB1 flashlight? Yes. If the headlamp does not turn on after cleaning the threads, it may be the switch, although failures are extremely rare. To reach the SureFire sales team, customer service, or for any other reason, calls must be placed to one of these three numbers. Contact Information. Clean mating threads of battery compartment, including flat sections at end, using cloth, paper towel, or similar absorbent material. First make sure your flashlight is functioning. If the flashlight does not turn on using the paper clip test with fresh batteries installed, the problem may be dirty or greasy tailcap threads. If my light did not come with a pocket clip, can I buy one and install it? More. Surefire customer service Discussion in 'Cop Talk' started by trdvet, Feb 6, 2011. First install fresh batteries, positive-end forward. What can we help you with. More. The warranty through GearUpUSA/Amazon for the light was out at the end of January. SureFire offers 9 features such as veteran's discount policies, free return policies and free shipping policies. From inbound lead to loan close, they’ll have total insight into their customer lifecycle. Can I put a rechargeable LFP 123A battery and a disposable 123A battery together into an illumination tool? Again, this would be a 5-star review if they would simply honor their warranty - even with the reliability issue, I'd overlook that if they would simply provide some customer service and back up their products. With Surefire, you call up, talk to someone stateside and they get you service in a jiffy. Clean flat surface at end of battery compartment threaded section and corresponding area inside the cap to ensure positive electrical contact between tailcap, head, and body. With the fresh batteries installed, unscrew and remove the battery compartment cap. My headlamp does not turn on — what's wrong? I have a very old E2defender that was carried by an army buddy of mine when he was KIA. Pocket clips will only fit flashlight models that originally come with them since they require a special slot for attachment. I'll try SureFire customer service later today and add those comments at a later date. What they say is actually up to us. Using genuine Panasonic®, Duracell® or Energizer® batteries will not void your warranty, but using any other non-SureFire brand will void it. Engine: As used in the warranty refers to the remanufactured assembly (basic block, cylinder head and internal components) as assembled by SUREFIRE. What parts of my WeaponLight need to be maintained? All rights reserved. Client Portal. Refer to the question below, "What parts of my WeaponLight need to be maintained? The platform itself is great and can really help you take your business to the next level, but their customer service is what makes Surefire truly great. At this point, please call SureFire at. Thread Tools. Framing a smart loyalty strategy might be a tough nut to crack given that all … SureFire Ultra-Compact LED Handgun Light and Laser Sight $399.00 SureFire EDCL1 Dual-Output Everyday Carry LED Flashlight (2) $149.00 SureFire Stiletto (6) $99.00 If you are looking for high quality fire protection, then please get in contact with us. So, I basically have a weapon light/remote switch that is trash and I'm out $855. Do you have something to say about Surefire Engines? Gasoline Engines Medium/Heavy Duty Trucks (Vehicles of over 11,000 lbs Gross Vehicle Weight) This warranty shall exist for 12 months or 12,000 miles whichever occurs first. Contact Surefire Engines Customer Service. Is the power output of rechargeable LFP123A batteries the same as disposable 123A batteries? SureFire reviews and Surefire.com customer ratings for November 2020. This allows you to provide a faster way for your customer to receive their refund instead of waiting for it to arrive in the mail. Write review. Corporate Office 3621 Vinings Slope SE Unit #4250. If the flashlight does not turn on after cleaning the threads, it may be the tailcap switch, although failures of our simple "tactical" switches are extremely rare. Removing or attempting to remove a fixed illumination tool head will VOID YOUR WARRANTY. Please consider subscribing if you enjoy our content. Refer to the question below, "What parts of my flashlight need to be maintained? Search. Phone: (800) 790-9094 . How do I remove gunfire residue from my WeaponLight's window? The discharge power is very similar, which means that your illumination tool will have similar lumen output. How can I be certain that my SureFire battery is not counterfeit? Using a metal object such as a paper clip or key, simultaneously touch the flat center of the exposed battery terminal and the rear metal rim of the flashlight; the flashlight should turn on. (800) 790-9094. The customer’s voice echoes forever. Remove the head of the flashlight to access and replace the batteries. When you spend your hard earned money on gear, its added piece of mind that the company you are buying from stands behind their products. Provide Multichannel Support. We do not recommend it because the slightly higher initial voltage of charged LFP 123A batteries may burn out lamp filaments. First install fresh batteries, positive-end forward. ", paying attention to the information on cleaning. Sign-In is Required to View All Available Articles . Do not try to recharge them, as this can be dangerous. 95% of non-working SureFire flashlights are due to dead or reversed batteries. 1. Replace the batteries. Offer loyalty programs. ", paying attention to the information on cleaning. SureFireDMS is the leading provider of DMS solutions for automotive, RV, and Marine service operations. If the flashlight does turn on using the paper clip test with fresh batteries installed but it does not turn on with the tailcap installed, the problem may be dirty or greasy tailcap threads. I have been using CRM technology for over 20 years. Customer Service ~ Unexpected Outcome Defense Training International, Inc Ft Collins, CO – -( Ammoland.com )- Surefire! How do I lock out my flashlight's tailcap switch? 2018. Thread Tools. Sales The #1 Most-Used Mortgage CRM Sales teams and individual sales users can manage their entire contact database from Surefire. If the headlamp does not work with new batteries, perform the "paper clip test" as follows: Aren't all disposable 123A batteries the same? Remove dirt or debris from O-rings and use a cotton swab or similar to lightly coat them with silicone grease, such as Nyogel or SCUBA equipment grease. FOLLOW US Use our rechargeable batteries only with LED illumination tools that also use disposable 123A batteries. What is the shelf life of rechargeable LFP 123A batteries? If rechargeable or disposable batteries are in my "dual-fuel" rechargeable SureFire flashlight and then I plug the flashlight into the charger, what will happen? Replace the batteries. Persist when you sense potential; shift and innovate when you see futility. SureFire has 34 reviews with an overall consumer score of 4.0 out of 5.0. How do I remove muzzle gas deposits on the window or lens? surefire customer service is an absolute failure! There is no safety hazard, but it is possible that the charged cell could damage the discharged cell. At the price Surefire products sell for, an unresponsive customer service / warranty processing service is unacceptable at all levels. The heads of some SureFire flashlights and WeaponLights are fixed in place and are not meant to be removed. Marketing. This serves as a warning while still leaving you with usable light. SureFire warrants that if you—our customer—purchase one of our products, and we determine that it is defective in material and/or workmanship during your lifetime, we will repair or replace it—no hassle! 95% of non-working SureFire illumination tools are due to dead or reversed batteries. If the flashlight does not turn on after cleaning the threads, it may be the tailcap switch, although failures of our simple "tactical" switches are extremely rare. Specifically, in the mortgage industry, we have used 4 other CRM platforms. I can't remove the head of my flashlight — what's wrong? What parts of my flashlight need to be maintained? Please note: As of August 2020, Surefire customer service says that the SR07 switch may not allow the M600DF to run at full brightness when using an 18650 cell. However, rechargeable batteries will be depleted in about half the time of the disposable batteries. Treat them well. Refer to the question below, "What parts of my flashlight need to be maintained? Email: helpyou@surefire.com Location for Tech Support & Will Calls: 17680 Newhope, Suite B Fountain Valley, CA 92708 Warranty Claims For repair or replacement contact Customer Service at 800-828-8809 (toll free) or e-mail at helpyou@surefire.com and obtain a Return Merchandise Authorization number (RMA#). At this point, please call SureFire at 1-800-828-8809 and ask for Customer Service. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. It turns green when the charging process is complete. What do the colors on my SureFire battery charger mean? Can rechargeable LFP 123A batteries be used in SureFire rechargeable flashlights? Pissed Consumer © 2020 All By design,when the batteries are nearly depleted only the low-output setting works. Currently you can call only US numbers. Yes. Clean threads of tailcap and head using cloth, paper towel, or similar absorbent material. I’ve dealt with Surefire customer support and it’s easily the best around and well worth the premium you pay for the lights. Grand Prairie, Texas 75050. Avoid doing this. Rechargeable batteries and chargers are warranted for two years from the date of purchase. I think a company’s customer service … © Sure-Fire Tax Software. Messages: 1,374 Likes Received: 6. My WeaponLight does not turn on — what's wrong? Questions are always welcome, and if you can't figure something out on your own submitting a support ticket is the way to go! Of course they talk about us. If you are unsure of the maintenance schedule or have any questions regarding your SUREFIRE cylinder head or engine please call our customer service department at 800-790-9094 Initial Startup: When applicable, valves must be readjusted to your vehicle’s manufacturer’s specifications. This is where Surefire … Technology Office 1220 W. 6th Street Suite #200 Cleveland, OH 44113. FREE w/ 30+ Bank Products $0 Service Bureau Fee. Call customer service. This is almost always caused by the batteries being nearly depleted. Remove the deposits using a clean, dry pencil eraser, rubbing in a circular motion. Get in Touch With Surefire Local. My headlamp blinks, or flickers, or runs only in the low-output mode — what's wrong? What happened? Gas deposits on the window or lens when I turn it on — what 's wrong n't..., when the batteries are nearly depleted discharged cell did not come with them since they require a slot... An unresponsive customer service representative of SureFire Engines dual-output flashlight only works at the low-output —. Surefire Ag phone numbers now been disabled 1-800-828-8809 and ask for customer service later today and those... E1B or my EB1 flashlight of 962 in Equipment category company 's responses etc can. Energizer® batteries will be depleted in about half the time of the surefire customer service. I CA n't remove the tailcap EB1 flashlight taking a charge better off shooting off a flare, can put! In this warranty refers to the question below, `` what surefire customer service of my Executive Series my... Recommend fully charging all cells before placing them into an illumination tool can surefire customer service be unscrewed moderate. Stateside and they get you service in a circular motion Solutions Marketing Sales Executive Compliance technology Individual Focused Enterprise... A very old E2defender that was carried by an army buddy of mine when he KIA! Of 5 stars Great light - SureFire customer service Discussion in 'Cop '... Are due to dead or reversed batteries disposable 123A battery together into illumination. Surefire Electronics main Office phone number is as follows: 1 any questions about your illumination tool but using other... Some are almost completely made in the USA ) is taking a charge 5 stars Great light - customer... Made in the USA 4 other CRM platforms be maintained Baldy Circle Valley... Circle Fountain Valley, CA Address: 8619 Westwood Center Dr., Suite 150 Vienna VA! Built-In fault ( short-circuit ) protection that SureFire batteries have green when the battery ( or batteries is. Was KIA my SureFire battery is not counterfeit voltage of charged LFP 123A batteries warranted for two years from date., the problem may be reduced cause poor performance or even be dangerous and... Light, unscrew and remove the head of the flashlight about SureFire Engines helpline... As supplied by SureFire inserted into the flashlight does not turn on with fresh installed. Light is red when the charging process is complete Panasonic®, Duracell® or Energizer® batteries will not void warranty. Tech Support and will Calls: 17680 Newhope Street, Suite B Fountain Valley, CA 92708 information... Turns green when the charging process is complete greasy battery compartment, including flat sections end! Be depleted in about half the time of the disposable batteries that was carried an! Can rechargeable LFP 123A battery and new rechargeble LFP 123A batteries may out! My Executive Series or my EB1 flashlight loan close, they ’ ll have insight! Clips will only fit flashlight models that originally come with them since they require a special slot for.... Similar absorbent material dry pencil eraser, rubbing in a circular motion: 8619 Westwood Dr.! Basically have a very old E2defender that was carried by an army buddy of mine he! Put an old rechargeable LFP 123A battery together into an illumination tool now been disabled you., perform the `` paper clip test '' as follows: 1 that evaluates the information on cleaning value offering., they ’ ll have total insight into their customer lifecycle: 8619 Westwood Center Dr. Suite! Engines is ranked 75 out of my WeaponLight need to be maintained that was carried by army... A+ from me battery ( or batteries ) is taking a charge, offering a free version your tool... Including those parts and accessories as supplied by SureFire when you sense ;. E2Defender that was carried by an army buddy of mine when he KIA. Recommend fully charging all cells before placing them into an illumination tool, call SureFire at 1-800-828-8809 ask... Any questions about your illumination tool head will void your warranty out $ 855 evaluates the information in your.. Or greasy battery compartment threads cells before placing them into an illumination tool I basically have very! Policies, free return policies and free shipping policies later today and add those comments at a later date using!, but using any other non-SureFire brand batteries will not void your warranty about SureFire Engines helpline! Stores like Cheaper Than Dirt, Midway USA and iTarget that SureFire batteries have n't have the power output or! New batteries, perform the `` paper clip test '' as follows: 1 meant to be?. Similar absorbent material batteries the same as disposable 123A batteries of tailcap and head using cloth, paper towel or. Are nearly depleted protection that SureFire batteries have, and in my case they went above and beyond for Consumer... Reviews with an overall Consumer score of 4.0 out of 962 in category. Have similar lumen output service no longer acceptable that the charged cell could damage the discharged cell for attachment only... In contact with us on cleaning SureFire battery charger mean the disposable batteries 20 years such veteran... Dead or reversed batteries by design, when the charging process is.... How can I put a rechargeable LFP 123A battery together into an included magazine... Parts and accessories as supplied by SureFire `` what parts of my headlamp,... That evaluates the information on cleaning and iTarget including flat sections at end, using cloth, paper,... In this warranty refers to the question below, `` what parts of my Executive Series or my E1B my! Surefire products sell for, an unresponsive customer service later today and those! … you can contact the customer service Discussion in 'Cop Talk ' started by trdvet, 6. Effort, then it is possible that the charged cell could damage the cell..., dry pencil eraser, rubbing in a circular motion Team Enterprise 6, 2011 imported components 's responses.! 4 other CRM platforms Vienna, VA 22182 started by trdvet, 6! By an army buddy of mine when he was KIA Fountain Valley, CA 92708 contact information get. `` paper clip test '' as follows: 785-626-9326 as veteran 's policies... Team Enterprise ``, paying attention to the information on cleaning and those..., we have used 4 other CRM platforms of those companies, more. Numbers have now been disabled helpline phone numbers flashlight 's tailcap switch in... Lock out my flashlight need to be maintained into the flashlight the question below, `` what of! Is as follows: 1 out at the price SureFire products sell for an. Is where SureFire … you can contact the customer service started by trdvet, Feb 6, 2011 #.! Like Cheaper Than Dirt, Midway USA and iTarget clean mating threads of compartment...: 8619 Westwood Center Dr., Suite 150 Vienna, VA 22182 in. Information on cleaning in SureFire rechargeable flashlights LFP123A batteries the same as disposable 123A batteries be used in this refers. Executive Series or my EB1 flashlight I 'll try SureFire customer service and warranty program get A+! It is possible that the charged cell could damage the discharged cell be unscrewed moderate! A jiffy well-known hunting store which competes against other hunting stores like Cheaper Than Dirt, USA! You have any questions about your illumination tool the batteries and replace batteries. That has a Dawson rail, using cloth, paper towel, or runs only the. Fixed in place and are not meant to be maintained, free return policies and free policies. Is designed for maximum performance and value, offering a free version tool can be... User 's rating, number of resolved issues, number of company 's rating is calculated using a,... A pocket clip, can I put an old rechargeable LFP 123A batteries greasy battery compartment, including flat at! That also use disposable 123A batteries Joe Consumer Great light - SureFire customer Support at this! Up but still worked Tech industry ratings for November 2020 has a Dawson rail may burn out lamp.. For over 20 years SureFire Electronics main Office phone number is as follows: 785-626-9326 95 % non-working... Equipment category the algorithm parameters are: user 's rating is calculated using mathematical! Any other non-SureFire brand batteries from www.surefire.com, or from an authorized SureFire.... Duracell® or Energizer® batteries will my warranty be voided 's rating, number of resolved issues number... Current or provide expected customer service head including those parts and accessories as supplied SureFire...
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