They were just as nice, if not nicer than the commercial properties, and seemed to have somewhat lower prices. Once either you or the host submits a review, the other party has 14 days to write a review. No cable, only movies. Please do the same if you care about not getting ripped off. We our a family of four with two little kids and have used VRBO for all of our family vacations over the last 5 years. If I could give 0 stars I would... READ BEFORE BOOKING. After looking exhaustingly thru the commercial properties, someone suggested I go on the VRBO site. After looking exhaustingly thru the commercial properties, someone suggested I go on the VRBO site. Our last two rentals have been nothing but trouble. Now the property management of the apartment have ignored my messages to confirm re-booking for 2021 even though I have paid over £2500 & Vrbo have closed my case and said they can do nothing even though I PAID Vrbo the money and booked through them. So I dug up the credit card charge, the VRBO payment confirmation email, and the VRBO email that provided me with the front door code to access the property. In my opinion, VRBO does not vet renters adequately prior to booking. Vrbo refused to refund their fees and I will never use them again. This was a horrible experience and ruined our vacation. I absolutely agree that VRBO should post unbiased reviews of properties. I definitely suggest trying it for your next trip. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. This is very misleading to visitors and can lead to disappointment. One rents a "holiday" place not to pay double or triple what one would pay for a house, these are not B&B that offer a meal but mere rentals and even if they have space available and we are amongst the worst times in history , not to add that it's freezing and full winter most of these owners do not even want to negotiate a rental to keep the place occupied. In addition, she started sending me nonstop screenshots all evening and night letting me know that she was monitoring the temperature. I wasn't comfortable with that due to Covid as well as feeling like I was deceived. I was planning to travel with 2 friends to Temecula, CA for a dog show in October 2020. When I called back I was told that it never was transferred and now I couldn't cancel because it was pass the cancelation day. The best way is WOM from a friend or relative who has stayed someplace, plus detailed pictures, and ask the owner for the address so you can google it and look for bad reports elsewhere or to map it exactly. I was later contacted by the property owner that no payment had been made & I would have to make other arrangements to secure our vacation, so I ended up paying her directly. What services or products do VRBO offer? We love the layout of the house. Click Property. I asked VRBO if they would arrange somewhere else for us to stay, and they said no. We had everything we needed in the kitchen.The master bathroom shower drain was very slow so that there was standing water over our ankles when we finished showering. Her constant texts at that time of day and her previous behaviors the few times I had observed her in person made me feel like she wasn’t very balanced psychologically and I just didn’t’ want to risk it. I will not use this site again. Contacted the owner and he said that he'll change the reservation but he never did. I then booked and paid the deposit, received a confirmation of booking email, but then received almost immediately after that an email apparently from the owner saying that the property was in fact not available for the dates selected and advising that I should cancel the booking and obtain a refund and that apparently he/she had not updated the website as to their availability next year. That’s when she proceeded to threaten me and tell me that she was going to just cancel my reservation and not issue a refund if I couldn’t keep the temperature under 70 degrees. VRBO will not help you if You're rental is horrific I rented a house for $3000 for 1 month the house was horrible there were 2 meth addicts in the house they barely had any clothes and had sores all over their face with blood all over the bathroom we left and went to hotel VRBO has been no help. VRBO allowed a chargeback on my account, DIDN'T tell me the full amount of the chargeback! I rented a house in Hawaii for two weeks. Terrible Customer Service from Property owner. I did so and have been denied reimbursement. I tried to contact the vrbo chatline to check this out, as we signed up only around June with homeaway (no bookings yet due to Covid) and I don't think we have a business number. I have got two bookings in one year.With Airbnb, I would get ten times more.There are issues with calendar sync to Airbnb, There was a canceled reservation on VRBO and it still shows it as booked on Airbnb.I have contacted customer service, the first chat is closed by the operator without any reason.I open a new chat, in the second chat the operator didn´t even manage to identify me asking me after ten minutes of chat, anfter I have provided all the info, and after that I contacted him from my account where I was logged in.I will close VRBO and keep AIRBNB. That was absolutely unacceptable. She also said that I was lying and not quarantining because SHE HAD FOOTAGE of my boyfriend coming to visit me one night. A few days later, VRBO contacted me and said the property owner was disputing my review because she said I never booked her place, so they requested 3 forms of verification that I booked it. It was fantastic. I believe I'll handle it differently next time & save my money. I would have rented a house with pool heat or not pay for a pool I cannot use. My real-life horror story starts on Sunday, Nov. 29. 4 reviews for VRBO.com, rated 1.00 stars. It took me 3 months to finally get that money back through my credit card company.VRBO is a complete scam company and does not support renters.I will NEVER use them again. On average, they received a star-grading of 10/10, with 100% of the reviewers indicating that they would buy from the brand again. Owners are very careful to only give correct information but VRBO don’t seem bothered.If you are thinking of booking I would advise you to contact the owner to check information or book through another website.If you are an owner thinking of using VRBO I would advise using another website. The listing owner showed pictures of a nice penthouse unit, but only to give us a ground floor place "under repair". It’s not that the thermostat wasn’t working, but every time I tried to put the temperature above 70 (this is in late November), she would immediately turn it off. VRBO is simply a rental property owners site. VRBO was first mentioned on PissedConsumer on Jun 20, 2013 and since then this brand received 417 reviews. I waited a week and called back. DO NOT GIVE THEM ANY MONEY. I will never book VRBO again!' I was creeped out, I felt like my privacy was being disrespected, the way she stated it as “having footage” really made me feel like I was being watched and it was such a disrespectful and condescending way to address a guest. the owner's don't generally post them, but they can remove bad ones. Air BNB stepped up and made sure their travellers we're refunded. It was very easy. I have just tried to book a villa in St Tropez for July 2021. At the airport on our way to the destination, we found out that the property we booked was not available as the owner had asked VRBO multiple times to remove their listing. THIS IS HORRIBLE CUSTOMER SERVICE and I expect better. Another email to say that the reservation had been cancelled. The property manager canceled not long before the stat date, saying that the property had been COVID-19 impacted. Review #1288367 is a subjective opinion of Karlee Z of Pompano Beach, FL . I've been attempting to make our final payment for more than two weeks and have been completely unsuccessful. 3. One could argue that I overreacted but as a woman alone (my boyfriend lives in another city 2 hours away from Irving, TX) a woman of color, a foreigner in Texas, I really didn’t want to risk it with the current social and political climate with someone clearly psychologically unbalanced. Was offered by Vrbo 50% refund or to rebook in 2021. I called VRBO immediately and was told I needed to wait around for 5 hours to allow the cabin owners to correct the situation. If you do use it make sure you have months to work with poor customer service.Also, I contacted VRBO on their Chat AP for help. Make sure some of the reviews are recent. I tried calling the cabin owners multiple times, but received no response. Long story short, she went completely crazy after this. After explaining my issue about getting the owner to officially reject my booking since its full support says they have 6 hours to reject it. Will never stay here again. I called every day to make sure it was transferred. There are currently 0 customer review posted about VRBO. Owner has 24 hours to confirm, waiting and excited. Upon arriving at the cabin, I discovered that there were still dirty towels on the fireplace, dirty, unmade beds in both bedrooms, and a dirty WET towel hanging in the bathroom. Hi Kevin! and do hope you try us again. I decided i wasn't interested. How VRBO Ratings are Calculated. All reviews are based on a 5-star system. Vacation Rentals By Owner, located online at VRBO.com, is a website which allows people who own second homes to rent them out to travelers who are interested in … A free inside look at company reviews and salaries posted anonymously by employees. The property owner who stated they are full has yet to decline my request officially. Vrbo is short for Vacation Rental By Owner, and as the name implies, it specializes in vacation rentals of all types: houses, apartments, condos, villas, etc. The property owner is able to do all these gross misrepresentations of the property, schedule property listing views, flooring people that have to come measure the property while we are enjoying our vacation. Some have mentioned arbitration. Also make sure the reviews are not the type entered by the owner using comments made in a guestbook (it will say if the owner has entered a review). I was in shock and immediately called Vrbo at least 20 times throughout the night because I kept on getting transferred and/or disconnected every single time. It's very misleading.3) finally booked a property! Overall Rating: 3.9 / 5 (Very good) VRBO is an excellent alternative to hotel chains and aggregator sites. When I called today I was told the specialist team reviewed, talked to the owner and didn't bother talking to me before making the decision that they couldn't do anything. After viewing dozens of other accommodation options in SF, I doubt this can be beat. I will never use them again. Not only do they provide you with the opinions of previous renters, but the system keeps owners accountable for their listing and actions. We booked an apartment with VRBO. Read the details, do a Google search and find the properties being shown. 1,378 reviews for VRBO, 1.3 stars: 'VRBO has failed to pitch in on this pandemic crisis! Please be careful when you book through Vrbo, hotels are a MUCH BETTER option!! We had to scramble to find a place to stay at higher prices. The size of the home was adequate for all, however, although website indicated that it sleeps 20, there were only beds for 15 and the sofa sleepers provided were stored in the garage....not the most hygienic solution and it also meant they would have had to be moved by some of the men. Check-in was at 4pm--how could they cancel with 3 hours notice?I emailed the property owner and heard nothing. I called the help center, they said I should get a full refund and they would transfer my case to the specialist and I should just wait for an email. Due to Covid, our holiday was correctly cancelled, first by the airline. Reviews from Vrbo employees about Vrbo culture, salaries, benefits, work-life balance, management, job security, and more. I then asked to speak to this specialist team and was told I couldn't. I will definitely use VRBO again. VRBO DOES NOT post some negative reviews I told VRBO that the home in York Maine did not have ocean front views and asked the owner to charge less with comparable homes that did not have Ocean views. An amazing flat for the price of a room at the Fairmont. They even denied giving us the offer to start with. YOU WON'T SEE IT AGAIN! I move around a bunch, as a digital nomad, and I love the VRBO booking experience. Never again! This platform is a complete nightmare. Loved the house itself and location for a our JMU family gathering of 14 people! Front desk staff was rude and the room was awful.. And they still have not fixed their listings. He offered us a ridiculously unsuitable replacement, which we declined. This is the third time I have rented, using home away. VRBO didn’t care.Finally, I was able to get permission to leave with the promise of a full refund. Absolutely no accountability here on VRBO part to ensure owners are doing what they are supposed to be doing. A scam? The site was nice, but that's ridiculous. If on the All reviews tab, click Rate traveler. We will never book with VRBO again we, and everyone we know will support a legit website, not a scam that steals our money. About VRBO Reviews. I am an owner and my cottage is on the VRBO website, when this company was Owners Direct and Homeaway I was always very happy but not since these companies were taken over by VRBO.VRBO has put incorrect on my website and, in spite of lots of promises, have not corrected it. Just a complete and total nightmare. Share your voice on ResellerRatings.com Said 5 minute wait. Europe - VRBO reviews - Have booked apartments in Paris and Lisbon through this site. At one point I was even considering calling the cops because I honestly got so freaked out by her constant texts. I felt threatened and Vrbo not only was completely useless, but they’re still refusing to issue a refund for the transaction. It's a fiasco trying to get questions answered or book anything.1) problem one. They would simply offer us a refund. Message from owner, property is already booked.I'm still looking for a place but I'll deal directly with a hotel/resort. I spent over 10+ hours on the phone with them and have now lost a lot of money. Vrbo -- which stands for Vacation Rental By Owner -- has been around since 1995. In 2006, Vrbo was acquired by HomeAway, and joined the Home… She texted that she would come to the home next day and fix the thermostat because it was broken. It is NOT a secure company to use when booking holiday accommodation. However, with my plan to quarantine and how uncomfortable I was staying there and thinking about not wanting to trigger a psychologically unbalanced person, I let Vrbo know at 3 am Monday morning, November 30 that I was in the process of packing and I was going to leave first thing in the morning. I'm extremely disappointed that I had to pay the HomeAway a service fee when I ended up booking the condo myself. So we booked the new property that was way further from Yellowstone than the original one expecting to be reimbursed the difference. This has happened with every single enquiry. Many listings are from businesses with multiple listings and they show multiple properties in one listing. Contacted him again after a week only for him to tell us that the property is no longer available for the new dates and suggested another ( more expensive property). I finally disconnected after 20 minutes.Good luck if you use this platform.Great news! In this video I share may experiences and tips on how to pick a great rental. Deducted half the amount that … This is way too unpredictable and way too many deceptive advertisers.I still have nothing positive to add yet after VRBO initial response. After airing my frustration over the situation the online chat person disconnected. Front desk staff was rude and the room they wanted to put us in was old, smelly, and far away from anything -- and they stated that is what you get when you book on the net through a booking agency other than direct as the time share owns get first pick of rooms. 659 Vrbo reviews. At 1pm on the day we were set to check in, just as I was packing the car for my 7-hour drive to Temecula, I received an email cancelling my reservation, followed by an email refunding my payment. I've been in contact with the property owner, but have received no responses from a Vrbo agent. It was fantastic. Every property we have rented is top quality and the owners have been very responsive. We had a great trip. I called customer service back and they said they would again transfer my case. I found out i'm not able to get my money back either. I paid over £2500 for an apartment in Spain august 2020 couldn’t travel because of travel restrictions. I will never use VRBO again. I started looking for hotels to stay at, but due to this being the weekend before 4th of July, everything was booked. VRBO...it’s like they just give their customers the middle finger.I rented a cabin through VRBO for my birthday last June. If there are reviews about the property, read those too. If the host submits a review first, you will receive a reminder email two days before the 14-day window ends. I then had to call the host and could only get 50% of my refund. Top 5 tips for using VRBO safely 1. We were victims of a classic bait and switch. I booked a property on VRBO, 2 months in advance with friends and planned our trip around the area we were staying as we did not have a car. Vrbo has also established enhanced cleaning guidelines to ensure the safety of travelers hosts. Well, we never were. I even asked if VRBO would cover the costs of buying fresh linens, and was told no! I got through to customer support. I have stayed at five different VRBO rentals in Europe. They made me sign an additional contract and pay a security deposit of 500$ We were also told that we had to use a third party to get bath towels and bed sheets. We have also had a real estate agent knock on the door to show the property because its for sale. About VRBO.com. This is during the peak of Covid, on a good year, dirty beds and towels would be unacceptable, this year, it’s a liability. The process was easy and the landlord was well prepared and helpful. The rental agreement was not fulfilled. Great conversations with the owners beforehand, and love the opportunity to negotiate on price and other policies. I rented a unit and was unable to stay in it because it was so dirty and not as described. The whole transaction went smoothly. 2. While I was on the road driving for 10 hours, she started texting me. That was a lie! My review simply said that the only properties available when the owner cancelled on us were $1,900/night and up. When I was searching on VRBO and AirBnB 6 weeks prior to the show, nearly all the pet-friendly properties were already booked and those available were super expensive. I don’t know why I proceeded to politely explain that he was also quarantining, when it was none of her business. I was shocked! Worst experience of my life. Expedia, registered in the US, also seem to be in trouble - their accounts (published on the US site 'SEC dot gov') shows a massive loss. Honestly, I'd prefer the old-fashioned system of paying the property owner over the phone or by a check, to this online run-around and continuously dead-end links. Thinking this was a mistake, I spent over 2 hours on different days with different reps explaining that my review was submitted immediately following my stay, and I had only just received notification, 3 weeks later, that I needed to change it. I denied the real estate agent access, and he said he will be back on Saturday to show the property. Despite being told by VRBO, in writing in an email, we could have a full refund, minus a booking fee of about $80, they then decided it wasn't their policy to refund and have, in my opinion stollen $1,000. She was so offensive and I honestly felt a little threatened that if I said the wrong thing she would just show up. It wasn’t broken, she just wanted to set it up so that I wouldn’t be able to set up the temperature at any point higher than 70. I booked a reservation and then found out the owner was sharing the outdoor space with us. Quiet neighbourhood but close to everything. I will use VRBO in the future. VRBO ranks 130 of 569 in Travel Agencies category. The rental was clean and the beds were comfortable. Definitely a fan. I'm still on hold as they probably try to find a way to "drop my call" which happened twice before as I tried to get a refund. What a horrible experience. Now, if you take a look at their accounts, it all starts to make sense! Looking forward to another great trip. It sounds easy and the pictures are quite nice. If … We ended up paying an additional $150 a night to get a decent room. Excited! Nothing. I was freezing and upset that I had paid so much money and this crazy lady didn’t even let me turn on the heater. Their approach is more straightforward than that of similar services and allows homeowners to list full properties as classifieds while facilitating communication between homeowners and short-term renters. Vacation Rentals, Write a Review. We sincerely apologize for your disappointing experience. Then she started texting me non stop for hours, like a completely crazy person. Their accounts (published on the UK Companies House Website) shows HomeAway is in trouble. I have used them several time in various locations and the homes have always been well maintained and the process is super easy. VRBO will not help you if your rental is horrific!!! VRBO Cons: Way i was treated, Way i was disrespected, Way vrbo takes zero responsiblity, That vrbo is a bully, That i spent the last 8 years paying into vrbo. We had originally booked a 2/2 uptown condo walking distance to the things we wanted to see. My complaint is that we have no recourse.Home Away has done all they can do. I have lost over $1,000 because of this experience. It was very family friendly. I asked why I hadn't been contacted and the customer service rep could not help me. I also just had someone knock on the door again to measure the floors. I called VRBO, they called the property owner and were told there was a septic tank issue and we couldn't stay there. This is deceptive consumer practice. VRBO and Homeaway try to purport themselves as some sort of pillar of security with catch phrases like “travel with confidence” and “book with confidence” and “guarantee”. I then checked the site and that particular property to find that the property was now blocked out from May 2021 to the end of the year. We called VRBO and after many many lost hours ( worst customer service ever) they said that they won't charge us the cancellation fees nor the difference in price. So I wrote a long one-star review explaining how the property owner left us with nowhere to stay on the day of our trip, without an explanation from her, in a town that had been completely booked up for weeks. All rights reserved. VRBO booked us for one night at a Hotel and sent available listings on their website. Motel properties with one bedroom, 20 miles outside the city have been affected by Covid this.. Expect better when I ended up booking the condo myself … in extreme,. Is very misleading to visitors and can lead to disappointment tell me the full amount of the place very. Never again by car dog show in October 2020 left the property and offered full... 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