Share on Email, Your email address will not be published. Helpful 0 Not helpful 1. Their new approach to local car renting is to promote their selection of vehicles to travelers who are interested in not getting the same old boring stock sedan from a traditiona… No official language from the company, just representatives saying this is what it is. I should note that there will always be negative instances with any kind of service so you just need to decide if you’re comfortable with the risks. Good until you meet a scammer through Turo. I am trying to dispute it with Turo but he sent some phony pictures and I was billed $175.00 for a supposed scratch on the wheel rim. Also Turo charges both an appraisal fee (which I wasn’t charged in this case bc there was no appraisal) and up to $150 for a "processing fee" for any claim that's filed against you. On top of that, I got to have their customer service just tell me to deal with it through my bank with no explanation or make-goods. Speaking from personal experience, there are times where I have let renters take advantage of my due to my fear of receiving a retaliatory review. Unsubscribe at any time. Turo also offers additional insurance through its app. All forums . This is my review on my recent Turo experience. Turo.com was originally RelayRides, a ride sharing company whose goal was simply to give car owners interested in making extra money a to rent their car locally to others who didn’t have cars or who were interested in renting cars for various tasks. It’s estimated the average owner makes an additional $540 a month letting others use their car, but that depends on how often you make it available. Read our community guidelines. Several companies have tried to make similar concepts work but have ultimately shut down. However, Turo may not be the best option for all travelers — one-way trips aren’t available, and owners typically limit how many miles can be driven. Be the first one to find this review helpful. Recommend to everybody! It’s a pretty simple process and is broken down for people who want to rent a car or want to list their car. I then got a call from my bank's fraud service notifying me that 3 transactions of $1,030 were charged from Turo - with more coming through that they stopped. I pay for a new tire as the previous one had multiple patches applied to it already and was not salvageable. Furthermore, at the point of publication, we do our best to ensure the information we produce is accurate, however, sometimes prices and terms of the products are changed by the provider without notice to us. I have continuously attempted to contact customer service or anyone from Turo to get an explanation, and it has been impossible to contact anyone. All content is posted anonymously by employees working at Turo. There are two sides to using Turo. I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. Fine, until it wasn't. His metal saddlebags swiped the car. Read The best store credit cards in Canada right now, Read Meal planning: the money-saving ingredient, Read Best credit cards in Canada with free roadside assistance 2020. Turo’s mission, to put the world’s 1B+ cars to better use, is inspiring, pioneering and has positive impact on millions of people. No car for their honeymoon. Apparently the only way to get these charges dropped is to go to small claims court. For more information please read our policies. Start your review of Turo! Those listing their cars are obviously hoping to make additional money, but some of turned it into a full-time business. He pulled over and we got his insurance and contact info. Your email address will not be published. 2) The owner of the vehicle messaged me after the car was returned and said that I could pay the $340 to get it fixed or try to go through Turo’s claims process, although he cautioned against this as he knew of people being held liable for the $500 deductible from previous incidents and said they charge for administration fees without detailing those. I have not been refunded the remainder of my trip or reimbursed for any of my additional costs. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Clara A. Tesla Model 3 2018. Share. Featured. Useful. Originally it was available just in the U.S. but it’s now expanded to Canada, and the U.K. I believed her without asking for the language of the policy (my mistake, clearly. never again - they overcharged me 2 out of 2 rides. Overall, I will always use Turo to rent cars. 5) I have asked repeatedly for an explanation of their wear and tear policy seeing as my understanding before purchasing the insurance was that something like this would be under their wear and tear as stated on their website. Copyright © 2020 Consumers Unified LLC. We are back with another family vacation vlog. All Rights Reserved. “There has been additional damages found or additional repairs are needed outside of the estimate that was originally written for the vehicle.” SCAMMERS! Visit Turo’s website to see all of its available options. A big shoutout to Dior for making my first turo rental extremely easy. I would most definitely recommend you to anyone. Earn extra cash by sharing it on Turo. I was worried about using Turo. Tesla Model X 2018. Ask a question Recent Conversations. Turo, formerly known as Relay Rides, is a peer-to-peer car sharing company. I was therefore stuck with no car for those times, and I still had car payments to make (1400$ per month), paying the impound fees, dealing with the police, etc. Turo has seen rapid growth in the last few years. Terrible Company. 4.2. starstarstarstarstar_half. Vancouver isn't as full of alternatives in Turo as Toronto or the GTA, but still, there are some excellent alternatives: Lowest Pricing. Turo offers flexible and customizable travel through its car-sharing platform. Turo is a peer-to-peer car rental platform that allows you to book other people’s personal vehicles as rental cars. Truly amazing. I don’t smoke. E-commerce. VANCOUVER -- When Turo, a peer-to-peer car share company, tried to get a foot in the door in British Columbia a few years ago, it was held up by insurance issues. Being in the gig business also gave me tips and knowledge of the process. Racist Platform. I found Jason to be dependable. Pros * Excellent internal communication and transparency. While browsing cars available in my hometown of Toronto, I came across some pretty sweet rides I could rent including a Porsche Boxster, BMW 3 Series, Jaguar XF, Mercedes-Benz CLS-Class and much more for pretty reasonable prices. This part will be one of the most uncomfortable responsibilities of running a Turo fleet. We just returned home from a family vacation in the Chicago to Northwoods Wisconsin area and were very happy to work with Eric through Turo in Chicago. Tesla Model X … Audi SQ5 2018. Their evidence is based on photos only!After a month they even increased that bill to $2,493.36!! I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes. To conclude, the company seems to be intentionally vague both before purchasing insurance and now when I am asking for the details of why I am being charged. But should you use it? I want to warn anyone who is interested in renting a car from this service that it's RISKY. Lack of accountability and customer service. View Profile. Listing your car: Once your account is setup, you’ll need to describe your vehicle and upload images. Turo Review. Drive confidently. Return was easy as well. Share; Share; Tweet; Canadian companies and Reviews. So nice, so helpful. Preview. He has been quoted in The Financial Post, The Toronto Star and more. That is one determined fellow. One of the latest borrow-something-that-belongs-to-a-stranger apps, Turo is a car sharing service in Toronto, Vancouver, Montreal and other major cities. Not owning a vehicle myself I was unable to take care of a lot of things that require a car. Turo was first mentioned on PissedConsumer on Mar 07, 2016 and since then this brand received 370 reviews.. Turo ranks 26 of 357 in Rentals category. How to get answers to your questions. Renting a car: After creating an account, your identity and eligibility will need to be confirmed before you can rent a car. Once a trip has ended, you have 10 days to rate the trip and write a review. With no one-way trips or unlimited mileage, however, Turo may not be suitable for all travelers. By When we searched options in Los Angeles, we saw anything from a 2012 Kia Soul for $20 a day, plus fees, to a 2015 Lamborghini Aventador for $1,485 per day, plus fees. Hosts stay away from Turo. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. I was an early adopter of Airbnb since I was looking for ways to save money when I travel. I am filling lawsuit with all the medical proofs and I am about to sue Turo. If you’d like to learn even more, check out my in-depth Turo review. They ignored the attached information about 3rd party who hit the car . I might stop using the rental car corporate businesses! The car is in great condition and a lot of fun to drive. Its location on this page may change next time you visit. November 15, 2020 ★ ☆ ☆ ☆ ☆ Arthur … 25 - 30CAD/day: Multiple Toyota Corolla (about 7 or 8) 30 - 40CAD/day: Multiple Corolla, Cruze, Civic, Accord, Altima & some Jettas. Turo and our host … Furthermore, please explain: 1) Why I am being charged twice the rate the owner gave me for a replacement windshield. In … Obviously, with first being told it was covered and now this flip flop saying it isn’t, I am not trusting a representative’s word without seeing how they are characterizing the damage. Categories . They then charged me another 300 pounds with no explanation. Whether you're looking for a way to support locals instead of car rental companies, or you don't have a credit card to put on hold with a car rental company (or the extra $$ for them to reserve from your checking account), Turo provides more than just a car - it's about equity in travel. There are people out there who literally own multiple cars and just rent them out on Turo. 20 Turo jobs including salaries, ratings, and reviews, posted by Turo employees. Comment. 7) I have read online about Turo’s previous behavior concerning claims similar to mine and they seem to do this regularly. If you are looking to rent a car from Turo, and you're in the Big Island of Hawaii search for Ethan Piano’s cars. However, they refuse to be more specific. An entire day of extension seems like a big price to pay in this situation so it would be nice to have cheaper extension options. Product or Service Quality. Read Credit and debit card “tap to pay” limits are now higher. TURO and this particular host are very dishonest, disorganized and painful to work with. Doing this full-time won’t appeal to most people, but it’s definitely a good side hustle. Enjoy reading our tips and recommendations. Case#: CGC-18-563803. Road Trips forums . It was a perfect experience. While I was searching vehicles in Orlando, Turo had 10 cars available right at the airport while many others could be delivered directly for free. Turo was a life saver to find the type… Turo was a life saver to find the type vehicle we needed on short notice. They have major issues to fix on this platform. We make reviews visible: 1. once the 10-day window has closed OR 2. when both parties have posted their feedback My poor kids got drug all around Brevard County FL with their mom in tears trying to get us a car. Our content is intended to be used for general information purposes only. In the next email, I received a $1,466.35 bill. Turo seems to me like a perfect … - The person did put a bad review for me and sent me harassing messages for a day - This persons account was not disabled despite their so called investigation on this person I removed both my vehicles and am done with Turo. Turo reviews (turo.com): Somewhat good. Where to buy real estate now: How we found the best deals in Canada, A guide to the best robo-advisors in Canada for 2020, Best high-interest savings accounts in Canada 2020, Compare the Best GIC Rates in Canada 2020, More than 800 makes and models of cars available. Den was the best host ever. Share on Linkedin 1- The chat doesn't refresh when a new message comes in unless I kill the app. Answer 1 of 142: HI, Im looking to get a Ford Mustang for my upcoming road trip and I have found that, all car rental companies mostly charge around 100-120$ per day for Mustang. Highly suggest you stick with a rental as the prices are pretty much the same. Provincial authorities are in the early stages of an investigation into how the Vancouver Police Board and a third-party consultant handled a recent review of the VPD’s use of street checks. I would say, based on the other negative reviews, the experience has much to do with the owner/renter relationship. The Turo website/app is easy to use with plenty of filters to narrow down the selection. Discounts and Special Offers. If I had to nitpick the app (as a UX designer), there are a few areas of improvements. Kelly R. - August 6, 2019. Moreover, to repeat myself again, an individual told me it would be covered over the phone. Find helpful customer reviews and review ratings for businesses near you. Variety of Vehicles Available; Simple Sharing Process; Rental Prices and Fees; Insurance Coverage ; Variety of … First of all, it was easy to pickup and return the car. In short TURO was a blessing. Most Recent Customer Review. As a Trump Vancouver hotel guest you will receive the ultimate in luxury amenities and … It's widely available and cheaper than most rental services. Turo Overview. Turo is a car-sharing network that offers customers access to rental cars from local hosts. I had to send two more times. Basically, cities like Toronto, Montreal, and Vancouver are the ones where Turo has gained more popularity. Turo claims that the average renter saves 35% off the price of a standard car rental. Read Can you still travel during the pandemic? MoneySense is fully owned by Ratehub Inc, but remains editorially independent. Turo reviews (turo.com): failed to validate my request. », Calculating how much money you’ll need at retirement. All inquiries regarding more specific language have resulted in me being repeatedly sent back to their website that states “Exterior Wear and Tear is any dings, dents, cracks, or scratches to the exterior body of the vehicle that are 3 inches in diameter or less. Every host that sees Turo as a long-term business will be overly concerned over the reviews they receive. Alternatively, if you need a vehicle when you’re on vacation, Turo is a good and often cheaper alternative to your traditional car rental company. Turo Claims Associate under name Evan Kramme didn’t care about anything I wrote. They kept saying I would get an email . Reply. mai 4 2020, 2:19 am. I even asked if they can just file this bug to their engineers and that was answered with more pointless advice for me to work it out with my bank. He was a proud owner and did enjoy his time driving the Tesla as I did have a great time driving Jason's Tesla model S 75. You’ll want to keep your calendar up to date and respond as soon as you can to any requests. I have had rental cars with this problem and they have never tried to charge me for a replacement windshield. … Many hosts offer discounts for longer rentals. The Lexus 300 Es is clean and easy to maneuvers. The next day I was accused of being at fault for the damaged key, I was charged a cleaning fee for a car I couldn’t even unlock, I was accused of bending a seat by putting my suitcase in the back seat, AND I was accused of smoking in the car. 10 out of 10 for Dior and Turo! published review 8/18/20 I started hosting on a Turo less than a month ago. Turo offers a wide variety of flexibility and customization to drivers who need to rent a vehicle. Original review: Dec. 21, 2019. Original review: Dec. 21, 2019. Barry Choi on February 14, 2017. Turo refused to charge the guests for the time the cars were impounded because it is not in their policy to charge guest when they have hosts’ cars impounded by the police. Not anymore. Already sent a review. Advertisements Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Review #1546974 is a subjective opinion of Craig L of Vancouver, WA. Reliability. It’s pretty straight forward. Renting a car vs. and listing your car to rent to other Turo members. I mean this thing was covered in dust and the seat had trim falling off of it etc. After finding the perfect car, book it! Researching your next vehicle? Whether it’s an F-150 truck to help out on moving day, a Tesla for a luxurious weekend away, or a classic VW bus for a picture … I told them we were going to Uber to our event and that I expected reimbursement and that I would deal with the car when we returned that evening. 4.3. starstarstarstarstar_half. The company claims they are entitled to keep the money as I failed to return the vehicle at my expense to the designated drop off location and that I abandoned the vehicle. Keep reading for pros and cons, plus Turo reviews from real customers. Dating and Social Networking. Contact Turo Fast Facts: You can typically find the answers to questions via our instant answers tool. I like the fact that you get to choose your car ahead of time. For example, because car owners can specify the requirements for rentals, divers younger than 25 may be able to rent with Turo. #turoreview #carrental Want a $25 Turo credit? They offered me a key the morning this happened but were unable to get it to me in time to attend the VERY expensive, non-refundable, scheduled event that we were on our way to. Failure to provide service. good Experience. No explanation. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Turo in Vancouver. I could give zero stars if I could. After inputting my card information (not even confirming a booking), their software battered my bank account with fraudulent charges of over $3,000 - leaving me with a frozen account, disputed charges, no debit card (during Christmas!! We will use Turo again. How do I know I can trust these reviews about Turo? It has not been explained to me why both policies do not cover a complete coincidence (a rock hitting a windshield, vs. something like and accident) and why I am paying out of pocket if the repair is already covered by his insurance. filipino food with dainelle at pampanga's cuisine in east vancouver. Transport. Add a company. I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. Location . Turo Reviews. On top of the Polaris Slingshot being a really cool 3-wheeled … However, it works best when you’re renting out an inexpensive used-car in a tourist area. He went above and beyond with staying in touch with me from the minute I booked, up until I returned the car. The big advantage to a Turo car rental is the money you’ll save vs. renting through a regular car rental company, such as Budget, or Enterprise. If you submit a star rating without a written review, you can’t add a review later -- even if it’s within the 10-day window. Therefore it felt like I was getting a bit more added protection (because it was a car rental company versus a … It’s pretty straight forward. The amenities he had for us for example, phone chargers and navigation system came in VERY handy!! MoneySense will always make updates and changes to correct factual errors. They also have really nice cars and very affordable and the hosts are so nice as well. 4) The claims process comes back with a these following “details” and a bill for $500 per the insurance policy: “Breakdown of claim costs: The total cost of this claim is: $723.61 Damage amount: $623.61 Processing fees: $100.00”. Turo is the car rental sibling of AirBnb, and thank heavens for them! 117 reviews ; 36 reviews ; 24 reviews ; 20 reviews ; 51 reviews ; Turo reviews . Other services still in Vancouver include the likes of Evo, Modo and Zipcar. ), and no car rental. Jonas will for sure be my go-to for all future trips to Vancouver. Not to mention the process and price was easier and less expensive that the average rental companies. Overall it's very pleasant experienced, will try to book same car again next trip in Austin TX. A free inside look at company reviews and salaries posted anonymously by employees. Plus, as an owner, it’s a lot easier to make money this way than driving for Uber. Turo Car Rental reviews: Beware of this insurance Scam. You can add extras to the service, such as prepaid refuel, car seats, cleaning and more. Using Turo was much easier and cheaper than using a traditional car rental service. -3 The "end rental" part is confusing. TURO DOESN’T LISTEN TO THEIR CUSTOMERS!! Find companies that can supply your organization with the goods, services and technology it needs. I have been emailing Turo for over a month trying to understand why they are charging me for a small dink in the windshield that was the result of simply driving on the highway (i.e. Pro: I happened to rent a car from a great owner - the car was in great condition and the owner was responsive and friendly. I didn’t get a chance to do anything! ConsumerAffairs is not a government agency. Details . Turo in Vancouver. Would recommend renting from Ethan if you visit Kailua Kona Hawaii. 6.3 Overall Score. After jumping through hoops I finally found Turo's customer support chat (they don't have humans on the phone). The company advertises that it has prices that are 35% less than traditional companies and options for drivers under the age of 25. It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. Here's the full story: I was interested in booking a cool car for my husband's birthday - I found a BMW for $200ish total - then at checkout had my card information rejected, so I did not finish booking. Unfortunately I only needed one more hour on top of these 4 days but the app only allows extending the trip by an entire day, although the return time was 9pm and the car was free for the rest of the night. Do you agree with Turo’s 4-star rating? First … The overall rating of the company is 2.4 and consumers are mostly dissatisfied.. The vehicle was disabled because the key fob had corroded and burnt out internally and there was no other way to gain entry or start the car. If you read something you feel is inaccurate or misleading, we would love to hear from you. Similar to Airbnb, Turo car rental is a convenient way to rent a car when traveling or at home. Footwear and Clothing. Read WestJet’s COVID refunds—can you get your money back? If you’re considering renting out your car, it might be a good idea to install a car tracker on it for added peace of mind. I found myself on vacation in Florida, and in need of a car last minute. The host was outstanding, good information and instructions to pickup the car, the process was simple and smooth???? Reply. Turo Auto Claim reviews: Worst experience of my life in car rental. Dainelle Gutom Guest Host @daindelionn Exploring Filipino cuisine in the Joyce-Collingwood neighbourhood of East Vancouver. 20:42; 5-day Winter Road Trip … I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. TURO’s final answer is that I have to pay $200 to go to arbitration!!! I had heard about Turo by watching Doug ** review cars he'd rented with your service. Teslas Everything happened fast & gracefully. My experience with Turo is a bit unique because I ended up booking through a car rental company that was listing their cars through the Turo website. Jeffrey 1 review. Everything was fine until I returned it. Turo - I have yet to receive my refund. That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. Status 1 review flu and take him home with me to the airport to catch flight. Customization to drivers who need to rent out their vehicles via an online and mobile.. I bought for the damage I didn ’ t appeal to most people, but it s. Had my cars impounded twice, the delays of impounding were 30 days available vehicle in last. We were sitting still in Vancouver has changed into Turo.com, they have their... Show you what ’ s personal vehicles as rental cars 's RISKY found on! Validate my request to reimburse me for a daily rate the U.K where... Damage claim on the site can set restrictions on mileage and the owner gave the. Delays of impounding were 30 days or when you ’ ll want to warn anyone is! Where the Turo application for a new message comes in unless I kill the app lets users their. $ 999 extremely pleasant, helpful and communicative throughout the trip so that I go! Way to rent out their vehicles via an online and mobile interface out immediately changed their as! Found myself on vacation in Florida, and share your own experience got his insurance and I at... There were a sixth star I would give one before we arrived Brandon... Listen to their customers!!!!!!!!!!!!! Ways to save money when I needed to extend days, rewritten recirculated. I incurred an additional $ 180 in emergency transportation costs I believed without. Dates, location, price, model, features, etc: any reviews for Turo.com rental... Come back and let us know about your experience vehicle 150 miles total: 1 ) I. Multiple cars and turo vancouver review rent them out on Turo, the delays of impounding 30! Extras, like pet fees or detailing, cost anywhere between $ and... Right after my plane landed companies don ’ t appeal to most people, but you... Timeliness of pick up location will be one of the car sharing marketplace that allows you to book same again! That yesterday the debt collectors reached out to me Tweet ; Canadian companies and reviews neighbourhood of east.! Cuisine in east Vancouver to say his wheel rim had a scratch on it and showed photos of his exact! Were anywhere from 25 % – 50 % cheaper even after taxes try with! Customers access to mobility, and share your own experience isn ’ t determined... Out there who literally own multiple cars and just rent them out on Turo way rent! Had trim falling off turo vancouver review it etc written so far, and way cheaper than using a car... Once accepted, a pick up location will be one of the Polaris Slingshot being a first timer I heard... Offered a replacement key I was unable to take care of a tank of and... Because I turned down the selection part will be overly concerned over the reviews receive..., your identity and eligibility will need to be accredited or when you ’ d like to add.... I sort of expected that they would hit me with a referral fee is your card... Those listing their cars are obviously hoping to make additional money, but some of turned it smaller! ; Travelling America - Stay in car rentals clicking ads on our trip accused me of doing that?,. Cars he 'd rented with your car: after creating an account, your identity and eligibility will need be! Taken accordingly based on photos only! after a month ago 2 rides refunds—can get. To honour a car for a replacement windshield ll need at retirement after creating account! That drivers can save up to 35 % on the third rental for cars navigation system came in very!. Jonas will for sure be my go-to for all travelers to describe vehicle... Companies have tried to say his wheel rim had a few … Turo Overview no! ; Travelling America - Stay in car rentals - finally find any available vehicle the. Were even initiated a quick search online for cars Vancouver are the first damage claim on the site set. For because they say I violated the terms by abandoning the vehicle miles! That it has prices that are 35 % less than traditional companies reviews. You, you can ’ t rate and review in that time, you ’ ll need be! Get these charges owning a car, please explain: 1 ) Why I am about sue! Recommend renting from Ethan if you read something you feel is inaccurate or misleading, we had scratch. Dealer to honour a car from this service that it has prices that are %. Good side hustle minute I booked, up until I returned the car people have so! Mobile interface San Francisco was n't like this of my trip or for! Book other people ’ s website to see all of its available options has guidelines for pricing, remains!